Support & Questions
Honest answers.
Everything you need to know before you start. If something's missing, just ask.
The Basics
What is AEO and how is it different from SEO?
SEO gets you ranked on Google. AEO - Answer Engine Optimization - is about getting recommended by AI tools like ChatGPT, Perplexity, Gemini and Google AI Overviews. When someone asks an AI "what's the best tool for X", AEO determines whether it recommends you or your competitor. SiteSignal monitors that and tells you what to fix.
Which AI engines do you monitor?
We monitor ChatGPT, Perplexity, Gemini, Claude and Google AI Overviews - the five engines where purchase decisions are increasingly being made. All plans cover all five engines. For the SMB/SaaS plan, you can either use our managed keys or provide your own SerpApi key. Agency customers can connect their own API keys for higher volume usage.
How is this different from just using ChatGPT myself?
You could ask ChatGPT about your brand manually - but you'd need to do it every day, across five engines, with dozens of different prompts, track the changes over time, compare against competitors, spot hallucinations, and then work out what to actually do about it. SiteSignal does all of that and hands you a ranked action plan every Monday. One email. No manual work.
How It Works
How fast does it start working?
Drop in your URL and your main competitors. We start monitoring within minutes - no pixels, no installs, no developer needed. Your first weekly action plan arrives immediately.
Do I need any technical knowledge?
None. You don't need to understand AEO, SEO, or how AI engines work. The weekly plan is written in plain English - specific actions, ranked by impact. Hand it to your team or send it straight to a client.
What is a hallucination and why does it matter?
A hallucination is when an AI states something false about your business - wrong pricing, features you don't have, services you stopped offering. It happens more often than most businesses realise, and a prospect reading it has no way of knowing it's wrong. SiteSignal flags every hallucination daily, with the exact prompt that surfaced it, so you can act before a customer sees it.
How do you generate the weekly action plan?
Every week we analyse your AI visibility across all five engines, compare it against your competitors, identify where you're losing recommendations and why, and produce a short ranked list of fixes. Each item includes the proof - the prompt and response that flagged it - so you know exactly why it's on the list.
For Agencies
Can agencies white-label the reports?
Yes - 100%. Your logo, your colors, your domain. Clients never see ours.
How does multi-domain management work?
The Agency plan includes 3 domains from the start. Each additional domain is $69/mo. One login gives you a single view across all client domains - each with its own weekly plan, reports, and hallucination feed.
Can I use SiteSignal to pitch new clients?
Yes. The weekly plan and white-label reports are designed to be sent directly to clients or prospects. The Agency plan also includes auto-generated proposals - so turning a competitor analysis into a new business pitch takes minutes.
Can agencies resell SiteSignal as part of their retainer?
Yes. Most agencies include SiteSignal as part of a GEO monitoring retainer at $300–600/month per client. Your cost is $149 + $69/domain - your pricing to the client is your own business.
Pricing & Commitment
Do I need a credit card to start the free trial?
No. Start your 7-day free trial with just your email. No card required until you decide to continue.
What happens after the free trial?
You'll get a prompt to choose your plan. If you don't upgrade, your account pauses - we don't charge you automatically. Your data is kept for 30 days so you can pick up where you left off.
Can I cancel anytime?
Yes. No contracts, no cancellation fees. Cancel from your Billing page at any time. Payments already made will be valid until the end of your current billing period.
Which plan is right for me?
If you manage one brand - your own product, your own business - the SMB/SaaS plan at $299/mo per domain is the straightforward choice. If you manage multiple clients or domains, the Agency plan at $149/mo base ($69/mo per additional domain) saves you money from the first domain and gives you the tools to run everything from one place.
Data & Security
What data do you collect and store?
We monitor publicly available AI engine responses - we don't access your website backend, CMS, or any private data. Your domain, competitor URLs, and monitoring results are stored securely and never shared.
Is my data used to train AI models?
No. Your data is yours. We do not use your account data to train any AI models.
Do you have a DPA available?
Yes. A Data Processing Agreement is available on request for Agency customers. Contact us and we'll send it over.
