Support & Questions
Honest answers.
Everything you need to know before you start. If something's missing, just ask.
For Agencies
How much should I charge my clients for this service?
Most agencies package SiteSignal data into a Generative Engine Optimization (GEO) retainer, charging between $600 and $1,200+ per month, per client. Because your Agency tier cost is fixed at $399/month, closing just one client covers your software overhead. How you price the service to your clients is entirely up to you, we just provide the intelligence to back it up.
How does the white-label reporting work?
Our white-label feature is designed to make you look like the absolute authority in AI search. You can upload your agency's logo and customize the brand colors. When you generate a weekly action plan or a hallucination report, it exports as a clean, professional document bearing your agency's branding, ready to be emailed directly to your client.
How do the automated pitch proposals work?
Pitching a new client takes minutes instead of days. You simply drop the prospect's domain and their top competitors into SiteSignal. The system runs a baseline audit of their current AI search visibility and generates a branded pitch deck. It highlights exactly where they are losing to competitors in LLM recommendations, giving you a powerful, data-backed asset to close the deal.
Can I manage multiple clients from one account?
Yes. The Agency plan includes multi-domain management with 3 domains included from the start. You have a centralized dashboard where you can monitor all of your clients' domains simultaneously, track individual progress, and generate isolated reports for each brand without mixing their data.
The Basics
What is AEO and how is it different from SEO?
SEO gets you ranked on Google. AEO - Answer Engine Optimization - is about getting recommended by AI tools like ChatGPT, Perplexity, Gemini and Google AI Overviews. When someone asks an AI "what's the best tool for X", AEO determines whether it recommends you or your competitor. SiteSignal monitors that and tells you what to fix.
Which AI engines do you monitor?
We monitor ChatGPT, Perplexity, Gemini, Claude and Google AI Overviews - the five engines where purchase decisions are increasingly being made. All plans cover all five engines. For the SMB/SaaS plan, you can either use our managed keys or provide your own SerpApi key. Agency customers can connect their own API keys for higher volume usage.
How is this different from just using ChatGPT myself?
You could ask ChatGPT about your brand manually - but you'd need to do it every day, across five engines, with dozens of different prompts, track the changes over time, compare against competitors, spot hallucinations, and then work out what to actually do about it. SiteSignal does all of that and hands you a ranked action plan every Monday. One email. No manual work.
How It Works
How fast does it start working?
Connect your domain and monitoring starts within minutes. Your first weekly action plan arrives within 24 hours. Most users see their first hallucination alert within 48 hours.
Do I need any technical knowledge?
None. You don't need to understand AEO, SEO, or how AI engines work. The weekly plan is written in plain English - specific actions, ranked by impact. Hand it to your team or send it straight to a client.
What is a hallucination and why does it matter?
A hallucination is when an AI states something false about your business - wrong pricing, features you don't have, services you stopped offering. It happens more often than most businesses realise, and a prospect reading it has no way of knowing it's wrong. SiteSignal flags every hallucination daily, with the exact prompt that surfaced it, so you can act before a customer sees it.
How do you generate the weekly action plan?
Every week we analyse your AI visibility across all five engines, compare it against your competitors, identify where you're losing recommendations and why, and produce a short ranked list of fixes. Each item includes the proof - the prompt and response that flagged it - so you know exactly why it's on the list.
Does SiteSignal replace Semrush or Ahrefs?
No - it adds the AEO layer they don't have. Most users keep their existing SEO tools and add SiteSignal for AI search monitoring and the weekly action plan.
Pricing & Commitment
Do I need a credit card to start the free trial?
No. Start your 7-day free trial with just your email. No card required until you decide to continue.
What happens after the free trial?
You'll get a prompt to choose your plan. If you don't upgrade, your monitoring pauses and your data is saved for 30 days. You won't be charged automatically - you'll receive a prompt to choose your plan if you'd like to continue.
Can I cancel anytime?
Yes. No contracts, no cancellation fees. Cancel from your Billing page at any time. Payments already made will be valid until the end of your current billing period.
Which plan is right for me?
If you want full control of your infrastructure, the BYOK Builder tier at $89/mo is ideal. If you manage one brand and want everything included, the SMB/SaaS Growth plan at $299/mo is the straightforward choice. If you are an agency managing multiple clients, the Agency plan at $399/mo includes 3 domains and gives you the white-label tools to run everything from one place.
Data & Security
What data do you collect and store?
We monitor publicly available AI engine responses - we don't access your website backend, CMS, or any private data. Your domain, competitor URLs, and monitoring results are stored securely and never shared.
Is my data used to train AI models?
No. Your data is yours. We do not use your account data to train any AI models.
Do you have a DPA available?
Yes. A Data Processing Agreement is available on our website. You can download our DPA directly at sitesignal.app/dpa. For Agency customers, contact us to get a countersigned copy.
