Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Customer", "you") and DreamCore 360 LLC, a limited liability company organized under the laws of the United States ("Company", "we", "us", "SiteSignal") regarding your use of the SiteSignal service ("Service"). By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Service Description

SiteSignal is an AI-powered website monitoring and optimization platform that provides:

• AI visibility tracking and search engine optimization monitoring
• Brand mention monitoring across AI platforms and search engines
• Website performance audits and SEO analysis
• Uptime monitoring with real-time alerts
• Security scanning and vulnerability detection
• WordPress health checks and maintenance alerts
• WooCommerce order monitoring and analytics
• White-label reporting and client dashboard features
• Content gap analysis and optimization recommendations

3. Account Registration and Responsibilities

Account Creation

To access our Service, you must register for an account by providing accurate, current, and complete information. You must be at least 18 years old or have reached the age of majority in your jurisdiction to create an account. If you are creating an account on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use of your account
• Keeping your account information accurate and up-to-date
• Using strong passwords and enabling two-factor authentication when available

4. Acceptable Use Policy

You agree to use our Service in compliance with all applicable laws and regulations. You may NOT use our Service to:

• Monitor websites or domains that you do not own or have explicit written permission to monitor
• Engage in any illegal, fraudulent, or malicious activities
• Attempt to reverse engineer, decompile, or hack our systems or services
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Use automated tools to create multiple accounts or abuse our free trial offerings
• Share, sell, or transfer your account access to unauthorized third parties
• Transmit any viruses, malware, or other harmful code
• Violate the intellectual property rights of others
• Use the Service to spam, harass, or send unsolicited communications

5. Subscription Plans, Billing, and Payment Terms

Plan Types and Features

We offer both free and paid subscription plans with varying features, usage limits, and support levels as detailed on our pricing page. Free plans may have limited functionality and are intended for evaluation purposes.

Billing and Payment

• Subscription fees are charged in advance on a monthly or annual basis
• All payments are processed securely through Stripe, Inc.
• Prices are listed in US Dollars (USD) and may include applicable taxes
• Automatic renewal: Subscriptions automatically renew unless cancelled before the renewal date
• Failed payments may result in service suspension after a grace period
• We reserve the right to change pricing with 30 days advance notice

30-Day Money-Back Guarantee

We stand behind our service with a comprehensive 30-day money-back guarantee. If you are not completely satisfied with SiteSignal for any reason, you may request a full refund within 30 days of your initial subscription purchase. Here are the details:

• Guarantee applies to first-time subscribers only
• Request must be made within 30 calendar days of initial purchase
• Contact hi@sitesignal.app with your refund request
• No questions asked - we will process your refund promptly
• Refunds are processed to your original payment method within 5-7 business days
• After receiving a refund, your account will be downgraded to our free plan
• This guarantee does not apply to subscription renewals beyond the initial 30-day period

Cancellation Policy

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• Your account will automatically downgrade to our free plan at the end of the billing period
• No partial refunds are provided for unused portions of subscription periods
• Historical data and reports remain accessible according to our data retention policy

6. Data Ownership and Privacy

Your Data Rights

You retain all rights, title, and interest in your website data, content, and any information you provide to our Service. By using SiteSignal, you grant us a limited, non-exclusive license to process, analyze, and store this data solely for the purpose of providing our monitoring and optimization services.

Data Security and Protection

We implement industry-standard security measures including encryption, secure data transmission, and regular security audits to protect your data. Our comprehensive data handling practices are detailed in our Privacy Policy, which forms an integral part of these Terms.

Data Portability

Upon request, we will provide you with your data in a commonly used, machine-readable format. Data export requests can be made through your account dashboard or by contacting our support team.

7. Service Availability and Support

While we strive to maintain 99.9% uptime and provide reliable service, we do not guarantee uninterrupted access to our Service. Scheduled maintenance will be announced in advance when possible. We provide customer support through:

• Email support at hi@sitesignal.app
• Comprehensive documentation and knowledge base
• Priority support for paid plan subscribers
• Response times vary based on your subscription tier and the complexity of your inquiry

8. Intellectual Property Rights

The SiteSignal service, including all software, algorithms, designs, text, graphics, logos, and other content, is owned by DreamCore 360 LLC and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, distribute, or create derivative works of our Service
• Use our trademarks, service marks, or logos without written permission
• Reverse engineer or attempt to extract source code from our Service
• Remove or alter any proprietary notices or labels

9. Disclaimers and Limitation of Liability

Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee that our monitoring, analysis, or recommendations will result in specific performance improvements, search ranking changes, or business outcomes.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DREAMCORE 360 LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to defend, indemnify, and hold harmless DreamCore 360 LLC, its officers, directors, employees, and agents from any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

11. Termination

We may suspend or terminate your account and access to the Service immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, or for other reasonable business purposes. Upon termination:

• Your right to access and use the Service ceases immediately
• We may delete your account data after a reasonable notice period
• Provisions regarding liability, indemnification, and dispute resolution survive termination
• You remain responsible for any outstanding fees or charges

12. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email and/or through a prominent notice in our Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may cancel your subscription.

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the state in which DreamCore 360 LLC is incorporated, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration will be conducted in English and take place in the United States. Each party will bear its own costs and fees unless otherwise determined by the arbitrator.

14. Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DreamCore 360 LLC regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15. Contact Information