Privacy Policy

1. Information We Collect

Personal Information

When you use SiteSignal, we may collect the following personal information:

• Name and email address when you create an account
• Website URLs and domain information you choose to monitor
• Payment information (processed securely through Stripe)
• Communication preferences and support interactions

Automated Information

We automatically collect certain information about your use of our service:

• Website performance data and optimization metrics
• AI search results and brand mentions for monitoring purposes
• Usage statistics and feature utilization data
• Technical logs and error reports for service improvement

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI visibility monitoring services
• Generate website audits and performance reports
• Send alerts and notifications about your monitored websites
• Process payments and manage your account
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Send important service updates and security notices

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use trusted third-party services like Stripe for payment processing and may share necessary information to provide our services.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the business assets.

4. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for all data transmission
• Secure data storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Limited access to personal data on a need-to-know basis

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

6. Billing and Refunds

Payment Processing

All payments are processed securely through Stripe. We do not store your credit card information on our servers. Your payment information is encrypted and handled according to PCI DSS standards.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all paid subscriptions. If you are not satisfied with our service for any reason, you can request a full refund within 30 days of your initial purchase. To request a refund:

• Contact us at hi@sitesignal.app within 30 days of purchase
• Include your account email and reason for the refund request
• Refunds will be processed within 5-7 business days to your original payment method

Please note that refunds are only available for the most recent billing period and do not apply to renewal charges beyond 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential cookies for website functionality and security
• Analytics cookies to understand how you use our service
• Preference cookies to remember your settings

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you cancel your account, we will delete your personal information within 90 days, except where retention is required by law.

9. International Data Transfers

SiteSignal is operated by DreamCore 360 LLC, based in the United States. If you are accessing our service from outside the US, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.